Streszczenie Anglia

The project titled “ developing communication competences among veterinary doctors” is strategic international partnership project realized by the partnership of: KIKO Educational Solutions from Poland (Project’s coordinator), Synolic Ltd. from Greece and Charakis Research & Consulting Ltd from Cyprus.

The project is co-financed by the European Union under the ERASMUS + Program.

Project has started in October 2017 and will be realized till September 2019.

The main goal of the project is to create a training program with a methodology specifically targeted at veterinary doctors in the subject of interpersonal communication with the client - the owner of the animal (patient).

The recipients of the project’s outcomes are professional veterinarians. It is a very specialized group of professionals who after completing their studies have to deal with various specific situations in their professional life. Veterinary doctors are increasingly faced with the problem of changing the attitude of their clients, their needs and the increasingly demanding and sometimes surprising approach of animal caregivers. It can be a barrier as well as stress at work.

Communication with the client- the owner of the animal, is a very specific type of contact. It includes the skills of personal communication, requires a certain level of empathy, but also knowledge of how to conduct a conversation with the client, so that you get the necessary information to effectively diagnose the problem, communicate during treatment of the patient-animal, and encourage the pet's caregiver to continue treatment and end the whole medical process successfully for the patient.

The development of the main objective of the project - the training program and methodology will be preceded by a professional international comparative analysis of veterinary education systems in the area of ​​communication with the patient's owner and a comprehensive international analysis of veterinary doctors’ needs in the area of ​​communication with the animal's caretaker.

The objectives of the project will be achieved through a variety of project activities, international exchange of knowledge, experience and good practices in the field of effective and innovative education and training methods, and improvement of communication skills.